However frustrating it is, bugs, errors, and updates are an unfortunate reality of running a website. As much as we’re grateful and thankful for progress and innovation in web design and development, it is something of a poisoned chalice. Not long after updating your website, you will start noticing glitches that need to be fixed.

Some of them you can do yourself. Browse our WordPress articles to see if you can find a DIY solution for your issue. But if you want to avoid a lot of head-scratching, hair pulling, and keyboard bashing (don’t worry, we’ve all been there… even the pros) you will need to get in touch with your WordPress theme support:

Here are some of the situations when you may need to call on WordPress theme support:

  1. You are unsatisfied with your WordPress theme for your website and want to add features or make changes
  2. Your website is outdated and needs updating and you are unable to do this yourself
  3. You are experiencing issues or unexpected bugs that need to be dealt with.
  4. You want to change the theme entirely and migrate your content over to a new theme.

So without further ado, here is how to get in touch with your WordPress theme support.

Where do WordPress themes come from?

There are three ways you can find a website theme.

  1. You can download directly from wordpress.org,
  2. a professional developer can create a customized theme just for you, or
  3. you can download one from a third-party website from Google, for example

WordPress has an abundance of themes to choose from on their website, with every registered and available theme featuring its own unique description. This is where WordPress theme support contact information is typically located.

Contacting my theme developer

How you can get in touch with your WordPress theme developer depends on the origin of the theme. If you downloaded it from wordpress.org, it should be reasonably straightforward to contact the developer if you follow the necessary steps. If you have a customized theme created by a designer, it’s also easy to get in touch as you will already have their contact details. Tracking down the contact information from third party websites, however, may be trickier, but still doable—and here’s how:

Firstly, you will have to log into the WordPress dashboard and find your theme information by going to the Appearance tab in the left sidebar. Once you’ve found the theme developer’s website, there should be a ‘contact us’ where you can get in touch directly.

But what if my theme is from an external source?

If you obtained your theme from a third-party source, it might be that there is no link to the developer’s website or the WordPress theme directory. This means that you will have to investigate on Google to find the developer’s site.
Maybe your theme was specially designed for you by a professional developer. In that case, you will be able to find the developer’s link to their website in the theme description. From there, you will be able to get in touch with your developer quickly.

Get professional advice

It’s normal to run into some difficulties when running a website, but it doesn’t have to be stressful. Suppose your WordPress theme isn’t working out for you. Why not consider getting professional assistance from experienced WordPress web developers to ensure your virtual environment is just the way you want it?

At jdp, our team of pros is on hand to quickly provide web maintenance whenever you need it, so you don’t have to worry about a thing.
Think your WordPress website needs an overhaul? Get in touch for a free consultation